About Us - Customer Care

Customer Care

At Paymentshield we work hard to provide products and services that are helpful for all our customers.

To continually improve our support to all, we’ve reviewed and updated our best practices on supporting customers who have different needs and requirements, especially those who may be more susceptible to harm. This year, we’ve adapted our approach to tackle vulnerability in all its manifestations and meanings – from health and age to language and education.

If you identify as having specific requirements or are experiencing a period of vulnerability, we ask that you please contact a member of our team so we can find the best solution for you.

To Contact Our Team

You can do this by using our chatbot facility on our website, emailing us or telephoning us on 03456 011 060 We can also speak to someone else on your behalf if you prefer. If you’d like us to do this, please contact us first with the simple information below:

  • Your full name and policy number
  • The name, date of birth and contact details for your alternative contact

Want to Chat?

  • You can call our customer services team on 0345 601 1050
  • Monday - Friday
    8.15am - 5.45pm
    9am - 1pm
  • We also offer a live chat and bot service to answer any questions you may have
  • Monday - Friday
    8.30am - 5.30pm
    9am - 1pm

What our customers say

"I'm more than happy with the company, and with the people I deal with, and my policy itself"

Alix, Millom

"Very friendly and efficient company."

Claire, Tewkesbury

"I would recommend you to anybody. Very helpful, all the time. Thank you for your service."

Ann, Rossendale

"One of the best Company's I have dealt with."

Stephen, Leeds