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How we're continuing to support you

We’re currently receiving a large volume of calls and emails at a time when we’re also working hard to keep as many of our team members safe at home. This means you may have to hold on a little longer than usual to speak to someone or for us to get back to your message. Thank you for your patience during these difficult times.

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Please confirm that you have read and understand our Fair Processing Notice which explains how we use and share your personal information, your rights to access and amend the information we hold and how to make contact.*

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Paymentshield Ltd,
Paymentshield House,
Wight Moss Way,
Southport,
PR8 4HQ

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You can call our customer services team on 0345 601 1050
We also offer a live chat and bot service to answer any questions you may have
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Monday - Friday

8am - 6pm

Saturday

9am - 1pm

What our customers say

"Whatever I have needed has been sorted out there and then, within minutes"

Colin, Wisbech

"Knowledgeable, friendly and quick."

Catherine, Sothall

"Very polite, responsive and quick to help with any requests."

Fiona, Ayr

"I have always found staff very helpful, knowledgeable, and important for me, efficient."

Steve, Johnstone (Renfrewshire)

"Excellent customer service, felt valued."

Joe, Ashbourne

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