Terms & Conditions

Website Terms & Conditions

Please read these terms and conditions carefully, together with our Privacy Policy, they govern our relationship with you in relation to our website. If you’ve any questions about them or do not wish to accept them, please contact us.

We may change these terms and conditions or our privacy policy at any time by updating this page. You should check this page from time to time to review these terms and conditions to ensure you are happy with any changes.

Using or accessing this website indicates your acceptance of these terms and conditions. If you don’t wish to accept these terms and conditions, please don’t continue to use this website.

Read our General Terms of Business

Information about Paymentshield

We’re Paymentshield Limited, a company registered in England and Wales. Our registered office is:

Paymentshield Limited,
Southport Business Park,
Wight Moss Way,

Our registered number is 02728936.

Our VAT number is 447284724.

For our telephone numbers please see the contact us page.

The domain names to which these terms and conditions apply and for which we’re responsible are paymentshield.co.uk, policyholders.paymentshield.co.uk and other associated URLs.

Our intellectual property rights

We’ve made this website available to you for your use. We may modify, withdraw or deny access to this website at any time, including introducing charges for its use or other restricted access.

This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belongs to us or is licensed to us to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics and documents on the website, as well as other content such as articles, stories and other text.

The domain names to which these terms and conditions apply and for which we’re responsible are paymentshield.co.uk, policyholders.paymentshield.co.uk and other associated URLs.

Your use of our website

You may not copy, redistribute, republish or otherwise make the materials on this website available to anyone else for a commercial purpose without our written consent.

You may print or download materials from this website for non-commercial use or copy the content to other individuals for their personal information provided that:

  • no materials are modified in any way;
  • no graphics are used separately from accompanying text;
  • our copyright and trade mark notices appear in all copies and you acknowledge this website as the source of the material; and
  • the person to whom you provide these materials are made aware of these restrictions

Our liability to you

These terms and conditions do not exclude our liability (if any) to you for:

  • Personal injury or death resulting from our negligence
  • Fraud
  • Any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

We don’t guarantee that this website will be compatible with all or any hardware and software which you may use. We don’t guarantee that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this website at any time.

We’re only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us. We’re not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions, for example if you and we could not have contemplated those losses before or when you accessed this website.

We’re not liable for losses which you suffer as a result of you disclosing any login password we provide to you. It is your responsibility to ensure that such password is kept confidential and secure.

Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.

Information on this website

The information contained on this website is given for general information and interest purposes only.

Whilst we try and ensure the information contained on the website is accurate and up to date, we cannot be responsible for any inaccuracies in the information. As a result, you should not rely on this information, and we recommend that you take further advice or seek further guidance before taking any action based on the information contained on this website.

Our liability to you as explained above remains unaffected by this.


We may link to other websites which aren’t within our control. When we do this, we will try and make it as clear as possible that you are leaving our website. We are not responsible for these websites in any way.

It’s your responsibility to check the terms and conditions and privacy policy on any other website which you visit.

You may link to this website from another website without our written consent only if you agree with the following guidelines:

  • you may not create a frame or any other border around the website;
  • the site from which you wish to link must comply with all relevant laws and regulations and must not contain content which may be considered to be distasteful or offensive; and
  • you must not imply that we endorse or are associated with any other website, product or service

Contracting online

Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship with you or anyone else, except for these terms and conditions which govern the relationship between us in relation to your use of our website.

If you make a contract with a third party who is named or referred to on this website, it is your responsibility to ensure that you are comfortable with the terms of that contract and to take legal advice if necessary.

Governing Law & Jurisdiction

The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions or of any term of these terms and conditions will be governed by the law of England.

The English courts will have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of our website.

Want to Chat?

  • You can call our customer services team on 0345 601 1050
  • Monday - Friday
    8.15am - 5.45pm
    9am - 1pm
  • We also offer a live chat and bot service to answer any questions you may have
  • Monday - Friday
    8.30am - 5.30pm
    9am - 1pm