Customer Updates

HOW WE'RE CONTINUING TO SUPPORT YOU

In these uncertain times, we just wanted to let you know what we’re doing here at Paymentshield to support you, our policyholders.

As the situation around the novel coronavirus (COVID-19) continues to evolve, we’re reviewing the situation regularly, following official advice and doing everything we can to continue to provide you with high levels of support.

We’re putting people first

The wellbeing of our people and the partners we work with is our highest priority. In response to the coronavirus, we’ve stopped unnecessary travel and are now supporting home working.

Many of our team members are communicating as normal via email, online video and voice calls and for those continuing to support our customers from our headquarters, all sensible precautions are being taken to maintain their wellbeing.

Plans to maintain customer service are in place

We’ve got established plans which are regularly reviewed and refined to ensure we can continue to support you during difficult situations such as this.

Your calls to our call centre will still be answered by our team members and although we’re understandably receiving a higher than usual volume of calls we’re doing all we can to maintain our usual service levels.

We’re also in daily contact with our insurance partners who also have plans to maintain their customer service levels for those who may need to claim or are currently going through a claim. As of today it’s, currently, still business as usual.

Customer Updates

Claims Updates

POPULAR QUESTIONS

HOME INSURANCE

INCOME PROTECTION & MORTGAGE PROTECTION

RENT PROTECTION

Need Help?

  • Call our customer services team on 0345 601 1050
  • Monday - Friday
    8am - 6pm
    Saturday
    9am - 1pm