Customer Updates

HOW WE'RE CONTINUING TO SUPPORT YOU

In these uncertain times, we just wanted to let you know what we’re doing here at Paymentshield to support you, our policyholders.

As the coronavirus situation remains ongoing, we’re continuing to follow official advice whilst providing you with high levels of support.

We’re putting people first

The wellbeing of our people and the partners we work with remains a priority. The majority of the Paymentshield team have been working from home since the initial lockdown and will continue to do so until official advice changes and we’re confident our office workspace meets all possible guidelines to keep everyone safe.

MWe’re continuing to communicate as normal via email, online video and voice calls and for those needing to work from our headquarters, all sensible precautions have been taken to maintain their wellbeing.

Plans to maintain customer service are in place

Our plans are regularly reviewed and refined to ensure we can continue to support all of our policyholders during difficult situations such as this.

Your calls into our call centre will still be answered by a member of our friendly team even though they’re now working from home and our opening hours are regularly reviewed to make sure we’re here at a time that can work for you.

We remain in regular contact with our insurance partners who also have plans to maintain their customer service levels for those needing to claim or are currently going through a claim.

As of today, it’s still business as usual.

From all of us at Paymentshield, stay safe.

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Need Help?

  • Call our customer services team on 0345 601 1050
  • Monday - Friday
    8.30am - 5.45pm